Under the direction of the Assistant Director of MSP Operations/Landside, the Manager of Parking Operations is responsible for overseeing the planning, operation and maintenance of public and employee parking at MSP. Parking operations at MSP generate over $100 million in annual revenue and include over 23,000 parking stalls in its portfolio of garage and parking lot facilities. The Manager of Parking Operations is a critical leader working with project managers and contract design teams. The ideal candidate will have experience in parking management and is self-motivated to produce positive results as measured by financial performance, customer satisfaction and timely completion of projects.
Bachelor's Degree in Public Administration, Transportation Studies, Airport Management, Business Administration or a related field.
Five years of experience in the transportation, transit or parking industry.
Experience enforcing policies, procedures and ordinances.
Demonstrated commitment to providing an excellent customer experience.
Demonstrated experience managing a budget effectively and responsibly.
Experience in complaint resolution.
Intermediate skill level using PowerPoint, Microsoft Word, Excel and Outlook.
Ability to handle irate customers in a professional manner.
Excellent verbal and written communication skills; able to articulate information in a concise and timely manner.
Ability to work collaboratively with a variety of audiences and stakeholders.
Valid state-issued driver's license
Experience in the airport parking industry.
International Parking Institute CAPP Certification.
Strong knowledge of customer experience strategies, best practices and training methods.
Experience managing short and long term projects, including role definition, process definition and oversight, policy development, implementing or coordinating work and designing feedback systems.
Experience in construction coordination and phasing.
Experience in contract management.
Experience managing large annual operating budgets
Knowledge of current and emerging parking technology.
Knowledge of municipal government policies and procedures.