Opportunity for a dynamic leader with experience fostering relationships with clients, stakeholders and internal business partners to achieve the organization's strategic mission. The Director of Customer Experience must be committed to providing exceptional, high quality customer service delivery to the clients/customers by achieving/exceeding contractual requirements, service level agreements, performance metrics and by actively contributing to operational targets as well as daily business decisions. The primary role of the Director of Customer Experience will be to lead, plan, direct and control all aspects of the organization's Customer Experience program. The Director will be responsible/accountable for the implementing the organization's policies/procedures, goals/objectives and for working to drive efficiency and enhance productivity and achieve service level standards with a tactical emphasis on the customer experience and quality management. This position will be responsible for managing an airport/aviation customer service delivery contract and will be the primary client relationship manager with senior client representatives.