Under general guidance, the COO manages daily operations of the Gerald R. Ford International Airport Authority. Directs facilities, engineering and planning, public safety, business, information technology and operations functions. Ensures that all Airport facilities and operations comply with federal, state and local rules and regulations. Charged with being the catalyst for the Authority’s growth in business development, economic development, non-aeronautical revenue and innovation. Serves as President and CEO in their absence.
Develops, designs, implements, administers and modifies Airport operating policies and standard operating procedures to ensure the provision of quality services to passengers, tenants and the public, through compliance with Part 139 of the Federal Aviation Regulations (FAR) and Part 1542 of the Transportation Security Regulations (TSR).
Develops and implements plans for development on airport property and enhancement of the Authority’s overall non-aeronautical revenues.
Performs data analysis regarding operations, revenues and other pertinent data. Makes operational and business recommendations resulting from said analysis.
Responsible for overall development of Authority rules and regulations applicable to Authority tenants, licensees and business partners.
Creates and implements strategies, including technology solutions, to maximize the safety and efficiency of Authority operations.
At the direction of the President & CEO, actively participates in air service strategy development and airline meetings and presentations regarding air service opportunities.
Collaborates with subordinate managers to plan and implement operating changes required to maintain compliance with new and amended Federal Aviation Administration (FAA), Transportation Security Administration (TSA) and Department of Homeland Security (DHS) rules, regulations, requirements and procedures.
Serves as primary negotiator on behalf of the Authority for major lease agreements with tenants, including airlines, rental car agencies, and food/beverage and other vendors, and ensures that the Airport Authority maximizes revenue opportunities and complies with all of its obligations as lessor.
Inspects terminal and general aviation facilities, and aircraft operating areas to identify any problems or nonconformance, and ensure proper corrective action.
As directed by the President & CEO, responds to questions and concerns from civic groups, local units of government, businesses and the public concerning noise abatement, traffic congestion and other issues with respect to the impact of the Airport Authority on proximate residential and commercial areas.
Develops and/or manages the development and implementation of organizational changes to improve the efficiency of Airport law enforcement and rescue fire-fighting services, and ensure proper security for all buildings, structures, aircraft operating areas, airfield lighting and equipment, parking areas and roadways, and airport structures, features, fixtures and grounds.
Collaborates with state and federal agencies, local law enforcement jurisdictions, and Airport Authority tenants to coordinate Airport safety and security policies, procedures, protocols and programs, and to coordinate disaster planning for such events as weather emergencies, chemical and/or biological accidents, aircraft incidents, fires and explosions, civil disturbances, and acts of terrorism or war.
Monitors construction, alteration and expansion projects for compliance with project specifications, budgets and schedules.
Prepares and participates in the preparation of presentations, reports and public relations programs, and conducts presentations to the Aeronautics Board, County Board of Commissioners, business groups, community organizations, the media and the public as directed by the President & CEO.
Provides direct supervision for subordinate professional and support staff in accordance with established Airport Authority policies and procedures and with all applicable statutes and regulations governing the employment relationship.
Serves as public and media contact in the absence of Marketing & Communications Director and President and CEO.
Required Knowledge and Skills:
Thorough working knowledge of the principles and practices of airport administration.
Thorough working knowledge of commercial aviation practices and operations.
Thorough working knowledge of general aviation principles and practices.
Significant proven experience in airport business development, economic development and revenue enhancement strategies.
Thorough working knowledge of Part 139 of the FAR, Part 1542 of the TSR and other federal rules, regulations, standards and requirements governing air traffic, commercial and general aviation, airport safety and security, airport and movement area operating and maintenance standards, and other relevant matters.
Thorough working knowledge of the practices and principles of public administration.
Thorough working knowledge of the principles and practices of budget development and control.
Thorough knowledge of managerial and supervisory principles and practices.
Excellent interpersonal and oral and written communication skills.
Working knowledge of marketing and public relations principles and practices.
Ability to interact positively and effectively with elected officials, other Authority leaders, managers, and staff, local, state and federal agency representatives, media representatives, passengers and members of the public from widely diverse cultural and socio-economic backgrounds.
NOTE: Candidate must be able to pass the required FBI fingerprint-based criminal history record check.
Contacts: This position has frequent contact with:
Airport Authority Board and Board of Commissioners to present fiscal, operating, and other reports.
Local units of government and neighboring residents to discuss and resolve problems related to the impact of Airport Authority operations on proximate communities.
Federal and state agencies responsible for airline and airport safety and security to participate in audits and inspections, file required reports, and collaborate in implementing new rules and regulations.
Performs other related duties as assigned.
Bachelor's degree from an accredited college or university in Aviation Management, Aviation Science, Public Administration, Business Administration, Aviation Technology or a related field, combined with at least seven years progressively responsible experience in aviation administration, including at least three years’ experience as a manager. Candidates with an equivalent combination of education and experience may be considered.
Master’s degree in Aviation Management, Public Administration, Business Administration, or a related field strongly preferred.
The incumbent is required to respond and coordinate emergency situations and is on-call 24 hours per day to respond to airport emergencies.
Licenses and Certifications:
AAAE Accreditation, State of Michigan Assistant Airport Manager’s License, Pilot’s License preferred.
Note: Candidates who do not possess AAAE Accreditation must successfully complete all accreditation requirements within 24 months of the date of hire.
Additional Salary Information: Negotiable, based on knowledge and experience
About Gerald R. Ford International Airport Authority
The Gerald R. Ford International Airport continually strives to provide travelers with superior customer service and the infrastructure that supports the air transportation needs of millions of people in West Michigan; and it all begins with our employees. Employees are a vital resource to ensure we are providing the utmost in customer service for our customers as we continue to manage and grow th...e region’s air transportation network. We are actively committed to workforce diversity and to providing a work environment which promotes the professional and personal development of all employees. Encouraging workforce diversity is essential to the Authority’s ability to attract, recruit and retain qualified employees. We strive to create an environment that fosters greater innovation and creativity among employees and enhances communication and relationships with the community we serve.
A career with the Authority brings opportunity for continued growth and development as well as job satisfaction. If you are interested in being a member of our dynamic team, take a closer look at our career opportunities.