Responsible for managing customer-focused communications channels and marketing strategies to enhance the customer experience at Sea-Tac Airport.
•Utilize two-way communication channels (e.g. social media) with customers to provide proactive awareness and real-time responsiveness regarding airport terminal activities and travel-related issues. •Design and implement customer communication programs to support emergency communication during incidents and irregular operation conditions. •Develop specialized airport content, for a diverse customer base, that is delivered through a variety of methods including: printed materials, Port’s web site, electronically, on signs, in correspondence, via social media and verbally. •Manage development of responses, on behalf of senior port leaders, to address customer concerns, compliments, and questions. •Develop communications strategies and execute tactics to frame, measure and disseminate customer feedback. •Provide management, in cross-department work groups, for customer experience and communications-oriented projects and events.
QUALIFICATIONS: Combination of education and experience demonstrative knowledge, skills and abilities equivalent to:
Bachelor’s degree in Business or related field; and
Five (5) experience in leading teams in a large organization using a variety of technology to communicate with customers.
Master’s degree; and
Ten (10) years of experience customer service providing strategic content and customer service strategies.
The Port of Seattle is an Equal Opportunity Employer, Affirmative Action Employer and is committed to diversity in the workplace. Minorities, women, veterans and individuals with disabilities are encouraged to apply.
Internal Number: 1442BR
About Port of Seattle
Founded in 1911, the Port of Seattle owns and operates Seattle-Tacoma International Airport, two cruise ship terminals, Fishermen’s Terminal—home of the North Pacific fishing fleet, a grain terminal, four public marinas, and manages a number of real estate assets for financial return and economic advantage.
The Port’s operations currently help create nearly 200,000 jobs and $7 billion in wages throughout the region. Over the next 20 years, the Port’s “Century Agenda” seeks to create an additional 100,000 jobs through economic growth while becoming the nation’s leading green and energy-efficient port. Learn more at www.portseattle.org.