Essential Functions: - Develops and executes departmental strategies and measures progress toward goal accomplishment aligned with the organization’s vision and customer experience objectives; directs development department budget and work practices required to meet strategic and operational objectives.
- Formulates, oversees and integrates comprehensive communication strategies and community outreach plans; presents content and influences perspectives of audience with diverse opinions; represents organizational vision, programs, imprint, priorities in meetings and social media platforms.
- Networks on and advances organizational community and social commitment; fosters engagement opportunities on stakeholders’ feedback and broadens awareness and increases visibility of programs; cultivates partnerships and collaborative relationships with stakeholders, community organizations and influencers; designs and facilitates internal and external communication engagement.
- Serves as the organization primary advocate with government officials and agencies, professional and community groups; provides guidance to staff and board members on communications subjects; maintains currency and connects with stakeholders on organizational initiatives and affairs; facilitates pursuit of solutions to mitigate issues.
- Provides leadership and coaching necessary to attract, develop and retain a highly competent, diverse, customer oriented staff; coaches and fosters teams, performance, accountability, development and productive work environment; recognizes and rewards achievements.
- Ensures alignment of work efforts with organizational values, priorities, performance measures, and programs; tracks work delivery and documentation of work activities; facilitates process designing and integration of practices, metrics and benchmarks; performs other duties as assigned.
Required Education, Training and Experience: - Graduation from a four-year college or university in communications, marketing, public relations, business administration or a closely related field.
- Ten years of government affairs, public information or community outreach program management experience of which five years were in a leadership capacity.
- Or an equivalent combination of training and experience.
Competencies: - Relationship Skills: Builds and maintains rapport with stakeholders, identifies and relates information and problems, champions initiatives and ideas based on mutually acceptable solutions with others of diverse background.
- Interpersonal & Presentation Skills: Seeks and proficiently presents information in writing, verbally and digitally, clearly presents information, facilitates and persuades others in a group and one-on-one forum.
- Executes Strategy: Develops and executes departmental strategies designed to support organizational vision and goal attainment.
- Change Agent: Drives organizational change by creating a sense of urgency and fostering cross-functional collaboration and conflict resolution.
- Influencing Skills: Develops and engages stakeholders to shape outcomes, collaborates with others to deliver solutions, gains commitment and support for course of action, changes culture and delivers on outcomes.
- Integrity: Exercises diplomacy and discretion in dealing with highly sensitive, complex, and confidential issues and situations.
- Agility & Problem-Solving Skills: Analyzes situation or factors and collaboratively generates alternative solutions, readily adapts behavior or new work methods to evolving and unexpected situations, flexible approach to work situations and manages change.
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