Under the supervision of the Deputy Chief Revenue Officer manage existing air service relationships for retention and/or expansion, analyze airport services, aviation issues and trends to formulate marketing activities related to the development of airport passenger and cargo services.
Maintain solid working relationships with existing carriers, airports, aviation organizations and associations; and local business and related organizations, with a stake in air travel, to increase the use of PIT;
Identify industry trends, legislative and economic factors that have potential to disrupt existing air service at PHL to make recommendations for business solutions and/or action plans;
Formulate creative marketing strategies and presentations to retain passenger services and air cargo services through data and economic support information;
Manage the research and analysis process related to macroeconomic factors affecting passenger service and cargo services at PHL;
Develop and update marketing materials to promote passenger and air cargo services;
Build and strengthen customer relationships to capitalize on opportunities to expand air service;
Prepare and implement communication plans to keep customers up to date with developments in the company;
Create a customer care plan to ensure clients are satisfied with our products and services; conduct account review and feedback cycle;
Prepare presentations customized to meet the needs of audience;
Maintain database on passenger carriers, local & regional business contacts and other passenger related industry contacts;
Maintain database on cargo carriers, local & national freight forwarders, handlers and other cargo related industry contacts;
Engage Philadelphia and regional air cargo communities through unique programs;
Provide support and development to employees through performance management, coaching, training, motivation, and discipline;
Perform other related tasks as assigned or required;
Researches, analyzes, formulates, and promotes air cargo service opportunities. Studies cargo routing plans and operations at other airports; gathers data concerning current and potential cargo routing needs; makes projections concerning operational trends; gathers data on cargo volume and cost; determines the impact of federal, state, and other agency regulations concerning cargo handling.
Identifies new opportunities to expand existing cargo service; develops and implements marketing plans to attract new cargo business for the Philadelphia International Airport; serves as primary liaison to cargo companies to determine their needs, identify opportunities to enhance service, and review proposals; markets airport cargo facilities and maintains communication with City and state commerce entities promoting trade; works with aviation consultants to prepare business presentations for domestic and international cargo service; may direct the design and publication of related marketing and promotional materials; represents the airport at aviation trade shows and other public events and exhibitions as required.
Assists the Airport Public Affairs Manager in discussions or negotiations with federal, state, or other agency representatives concerning laws and regulations affecting cargo operations; participates in the preparation of justifications for federal or state funding requests that affect cargo operations; makes budget recommendations to the Airport Public Affairs Manager about cargo operations expenditures; informs airport financial staff about the needs of planned services concerning cargo operations.
Supervises a staff that may include public relations and support personnel; assigns work to subordinates and reviews the work for accuracy.
The successful candidate should bring most, if not all, of the following:
Domestic and international passenger service and air cargo service industries.
Principles, practices and techniques of marketing and salesmanship.
Airline economics, cargo statistics, government and airline databases.
Travel independently both domestically and internationally.
Work under tight deadlines.
Use Microsoft Office applications including Word, Excel, Access and Power Point.
MINIMUM EDUCATION AND QUALIFICATIONS
Bachelor’s degree in business administration, economics, marketing, aviation management, or a related field from an accredited four-year college or university.
Five (5) years related experience, 3 years of which must have been at the managerial level; air service development or supply chain management experience a plus.
Possess or obtain prior to employment a valid Pennsylvania Class C driver’s license. Note: license must be maintained throughout employment.
Analyze and assimilate a variety of data for the preparation of proposals and feasibility studies, including aviation industry statistics.
Apply management principles to the evaluation of cargo handling operations.
Express ideas effectively, both orally and in writing.
Establish and maintain effective working relationships with the representatives of airlines, cargo companies, cargo contractors, local trade and commerce organizations, federal and state regulatory agencies and city agencies.
Communication – Able to clearly articulate goals and objectives to the team; Listens for understanding first with peers, superiors, and subordinates; Able to write clear and concise communications.
Strategic Thinking – Able to problem-solve for short-term (quarterly) challenges to accomplish key goals; Able to develop plans to achieve efficient, on-time results.
Customer Centricity– Motivates team to identify new ways to improve customer experience; Identifies systemic improvements that could positively impact customers.
An attractive compensation package will be provided to the successful candidate.
About Philadelphia International Airport
The Philadelphia International Airport – PHL and the Northeast Philadelphia Airport – PNE are a vital economic engine for the region, generating billions of dollars annually and supporting more than 96,000 jobs for the 11-county Philadelphia metropolitan statistical area.
The Commonwealth's Aviation Bureau reported in its Pennsylvania Air Service Monitor that the total economic impact made by the state's airports in 2004 was $22 billion. PHL alone accounted for $14 billion or 63% of the total. The calculations include both direct spending and the multiplier effect of that spending throughout the state's economy.
Almost half of the nation's population is within a one-day drive of Philadelphia. Six of the eight largest U.S. markets and four Canadian markets are within a one-day drive of Philadelphia. In 2016, PHL handled 427,285 tons of cargo with 25 airlines providing nearly 500 daily departures to more than 120 destinations worldwide - including 33 international destination. At 12,000 feet (3,658 meters) in length, runway 9R/27L (previously was 10,506 feet) is the longest commercial runway in the state of Pennsylvania.
In 2017, PHL joined with American Airlines to... announce a significant $900 million commitment to continue critical improvements and develop new infrastructure at PHL and PNE over the next five to seven years. This ongoing Capital Development Program (CDP) will not only deliver needed improvements to our facility but will also infuse almost $4 billion in regional economic output over a five-year period — which equates to approximately 5,100 ongoing jobs over the same period. We are truly building for the future. In October, we unveiled with our partners — American Airlines, OTG Management and PHL Marketplace — a completely redesigned and reimagined Terminal B that combines modern comfort and technology with beautiful free-flowing spaces.
As of Summer, 2018, PHL offers 131 non-stop flights to 95 domestic and 36 international destinations, and the list continues to grow. This year, American Airlines has already kicked off new international service to Budapest, Mexico City, Prague and Zurich, and domestic service to Des Moines, Fort Wayne, Oklahoma City and Pensacola, with Houston-Hobby and Worcester coming in fall 2018. Frontier also has added new non-stop service to Madison and Omaha – further connecting the Philadelphia region and Pennsylvania to the world. The Airport continues to demonstrate leadership in diversity and inclusion, as evidenced through contract awards, outreach events and hiring initiatives. In October 2017, our annual Business Opportunity Forum welcomed nearly 500 business representatives, including minority, woman-owned and disadvantaged enterprises, to share information about contracting opportunities available at the Airport.