We invite you to join the team that makes So Cal, So Easy. Our phenomenal team works daily to connect people, places and create experiences for millions of travelers who enjoy Southern California’s Ontario International Airport. An employee of this class plans, develops, implements and maintains the airport concession programs and related commercial passenger service of the Ontario International Airport Authority (OIAA). Incumbents in this classification report directly to the Chief Financial Officer. The Commercial Manager conducts financial modeling and benchmarking, forecasts activity and revenue analyzing scenarios and alternatives, negotiates and documents key business terms, and prepares reports and presentations for stakeholders.
Important and essential duties may include, but are not limited to the following:
Procure and develop concession programs and real estate development including layout planning, prepare of Requests for Proposals (RFP) and lease documents; evaluation of submittals, and contract and lease negotiations with tenants.
Lead studies and analyses related to airport concession programs, including passenger characteristics and flow, spend rates, airport revenues, product mix and pricing, placement and displays and concessionaire operations.
Evaluate the various types of concession structure – be it direct leasing, prime concessionaire or master development/manager, while considering the key players in the airport concessions market, as well as national and international brands.
Assist with the evaluation of airport commercial revenue programs locally and around the word for acquisition support, due-diligence, debt support, or public-private-partnership transactions. Analyze changes in passenger characteristics, such as international vs domestic, business vs leisure, LCC vs legacy and O&D vs connecting.
Plan and design repurposing surplus or vacant space. Review Business Plans and comment on the opportunities and constraints, the process for Airport and FAA approvals, classification of land use types (highest and best uses) for both aviation related (aeronautical) and indirect, concurrent aviation (commercial) uses, creating new land leasing policies and criteria, a financial plan or a benefit-cost analysis.
Assist with the creation of new base maps; preparation of development scenarios, concepts and design criteria; infrastructure planning and phasing and commercial leasing standards.
Develop and analyze policy alternatives; develop communication materials; support stakeholder engagement efforts and develop project and initiative execution strategies.
Strategize with general counsel, CEO, and consultant staff and provide information to the OIAA clerk; create agenda reports and resolutions.
Risk and insurance compliance of all Airport leases and vendors.
Maintaining close relationships with ONT concessionaries business partners.
Provide concession revenue projections for the annual budget; prepare fiscal reports; resolve delinquent accounts; facilitate concession independent audits to ensure proper payment of fees due the airport.
Provide information to potential tenants regarding leasing policies, procedures and responsibilities; resolve operational problems and tenant and general public complaints.
Formulate and implement policies procedures, and controls in accordance with federal, state and local laws, regulations and guidelines; analyze new policies or regulation change and implement same.
Respond to inquiries, surveys and request from public officials, tenants, prospective tenants, appraisers, assessors, other airports and general public.
Measure and assess customer and employee satisfaction; collect and analyze data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.
Does related work as assigned.
May occasionally be assigned to other duties for training purposes or to meet technological changes or emergencies.
PROFILE OF THE IDEAL CANDIDATE
Possesses subject matter experience and a track record of accomplishment in all or many of the disciplines outlined previously in this job description, preferably within the aviation industry.
Possesses expert knowledge of the solicitation processes including standards and procedures to develop and maintain revenue producing concessions and related commercial activities, FAA regulations and industry best practice.
Exhibits a strong, efficient work ethic; integrity and accountability; superb communication skills; and the possession of and ability to convey subject matter expertise, a sound approach to strategic thinking and executive judgment.
Maintains composure during, successfully responds to, and effectively resolves high pressure, potentially confrontational interpersonal situations, with both internal and external stakeholders.
Possesses outstanding written and oral communication skills.
Maintains a familiarity with the airport's infrastructure, airline carrier operations, and the communities served.
Ability to deliver consistent, dependable service and high quality work products, and continually develop industry knowledge and client contacts.
Ability to read and interpret complex legal or regulatory documents such as bond documents, leases or FAA/DOT policy.
Ability to present results of complex analyses in an understandable format.
Ability to gain cooperation through tactful discussion and persuasion.
Knowledge of real estate regulations, practices and principles used in commercial property development.
Knowledge of current and emerging technologies related to the position.
Knowledge of pertinent federal, state, and local laws, codes, and regulations.
Knowledge of advanced project management and concepts.
Knowledge of social, political, and economic trends as they relate to the operation of ONT.
Knowledge of advanced principles and practices of budget preparation and administration.
Possesses the ability to interact effectively and courteously with employees, tenants, and the general public in an international aviation environment.
Ability to evaluate and prepare clear and concise reports.
Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position.
Bachelor's degree from an accredited college or university in Aviation, Business Consulting, Economics, Finance, Marketing, Real Estate or other related field.
Seven (7) years of experience in a minimum of two of the following disciplines: Airport consulting, concessions management, strategy and planning, or management.
Experience in planning and procuring in-terminal food, beverage, retail and advertising concessions, developing ground transportation programs or planning for commercial real estate development in an airport environment is highly desirable.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Finger dexterity to utilize a keyboard to input information on a computer.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.
The employee may occasionally lift up to 50 pounds.
The work environment characteristics described here are representative of those an employee might encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position primarily operates in a professional climate controlled office environment.
Terminal areas, including those areas not open to the public.
Non-climate controlled aircraft hangers.
Domestic and international air travel to support OIAA operations.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
LICENSES / CERTIFICATION
Valid Driver's License equivalent to a California Class C Driver's License.
Acceptable driving record at time of appointment and throughout employment.
Ability to pass all background / reference checks, knowledge examinations, as well as aptitude tests necessary to obtain an OIAA employee badge at ONT.
About Ontario International Airport Authority
Thank you for your interest in employment with the Ontario International Airport Authority (OIAA).
Our phenomenal team works daily to connect people, places and create experiences for millions of travelers who enjoy Southern California’s Ontario International Airport. The City of Ontario and San Bernardino County formed the OIAA in August 2012 by enacting a Joint Powers Agreement. The OIAA provides overall direction for the management, operations, development, and marketing of Ontario International Airport (ONT), for the benefit of the Southern California economy and the residents of the airport's four-county catchment area. ONT is one of Southern California's busiest airports in terms of passenger and air cargo traffic, and the region's only major commercial airport with significant acreage of developable real estate and significant airfield and terminal capacity for future passenger and cargo traffic growth. Perhaps most important, ONT is one of just two airports in the region that can accommodate widebody, long-haul international passenger and wide-body freighter aircraft operations.