An employee of this class is responsible for the planning, leading, organizing, staffing and communicating as well as oversight of the management of all Commercial activities of the Ontario International Airport Authority. This includes Air Services Development, Commercial Real Estate, Concessions, In-airport Advertising, Information Technology, Marketing, and Parking. Incumbents in this classification report directly to the Deputy Executive Director. The Chief Commercial Officer oversees communications strategy development, customer service initiatives, marketing, brand management, internet and digital media, community and stakeholder outreach, public relations, event planning and airport advertising.
Important and essential duties may include, but are not limited to the following:
Build a high-performing commercial organization which includes, revenue, marketing, business development and customer experience.
Develop and implement successful commercial and retail plans to achieve maximum performance, dirve annual sales growth and increase revenues.
Create, introduce and manage strategies and systems to understand the current travel environment, trends and influnces on customer buying.
Negotiate, and/or support negotiations, for commercial activity; lead the preparation of commercial offers, leases, licenses and agreements, procure and manage administration of all subcontracts related to commercial activity.
Partner with the Finance team to build out a reliable revenue and sales forecasting model.
Develop and implement commercial operating procedures designed to identify growth opportunities.
Develop and implement strategic direction for the OIAA with regards to all commercial functions including revenue, marketing, business development and customer experience.
Implement an efficient CRM system to identify key opportunities within Customer Experience.
Oversight of all Commercial contracts for the OIAA and act as principal advisor to Ontario International Airport Authority (OIAA) for public information policies, programs, activities and issues.
Serve as spokesperson for the organization, developing and executing a strategic, well-integrated internal and external communications plan for the Board, staff, airlines, tenants, media, elected officials, opinion leaders and citizens. Provide outreach to our neighbors and business partners and establish healthy long-term working relationships.
Prepare communication, marketing and community relations strategy and objectives identifying goals and activities that increase visibility, enhance and maintain a positive image and ensures the organization is an active and effective partner to and for the region.
Oversee and assist in the coordination and production of internal communication channels including briefings/bulletins, internal communication pieces and staff memos as needed.
Work to ensure an efficient and positive travel experience through the development and execution of customer service initiatives for the system of airports. Resolve customer complaints or concerns.
Foster an atmosphere of innovation in order to challenge the organization to think creatively, especially as it relates to positive passenger experience opportunities.
Lead media relations outreach including developing media strategies for significant business announcements; financial communications; social media communication; press releases, prepping/media training for executives in respect to response to media inquiries and engaging with all our partners and neighbors. Represent the Authority at public events and speaking engagements. Develop and manage crisis management communications as a program to ensure preparedness.
Ensure policies and procedures are consistent with OIAA’s Vision, Mission, Values, Goals and Objectives.
Ensure each department stays focused on their individual mission throughout the organization.
Establish and execute administrative policies and procedures and operational practices to ensure efficiency of assigned programs.
Develops and submits timely accurate operational budgets and manages operations to ensure prudent financial responsibility.
Plans, organizes, directs and evaluates the work of subordinate employees. Conducts regular staff meetings to communicate with and update employees on objectives and pending issues.
Handles personnel issues for the department including human resource position justifications and assignments, leave administration, and resolution of personnel discrepancies.
Determines strategic initiatives, goals and objectives within the department. Leads the performance of the department as it correlates with the Authority’s Strategic Business Plan and the associated key performance indicators. Develops and implements strategies for optimizing performance with the goal of meeting or exceeding the established business performance benchmarks.
Maintains positive relationships with the Authority and effectively assists with preparing and presenting Board reports and information pieces.
Is a partner in developing strategic plans for the organization based on OIAA’s priorities and objectives and champions the communication to internal and external stakeholders.
Does related work as required.
May occasionally be assigned to other duties for training purposes, technological changes or deficiencies or for emergency response.
Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position.
Bachelors’ degree in Communications, Marketing, Business Administration or a related field.
Seven (7) years of progressive airport management experience with five (5) years senior level airport management experience.
Masters’ in business management or public administration preferred.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Finger dexterity to utilize a keyboard to input information on a computer
Ability to lift and carry files and other media weighing up to twenty-five (25) pounds up to a distance of approximately 20 feet
Ability to access areas owned or leased by OIAA
The work environment characteristics described here are representative of those an employee might encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Climate controlled office environment
Passenger airline terminals including operations areas not open to the public
LICENSES / CERTIFICATION
Valid Driver’s License equivalent to a California Class C driver’s license
Acceptable driving record at time of appointment and throughout employment
Ability to pass all background / reference checks, knowledge examinations, as well as aptitude tests necessary to obtain an OIAA employee badge at ONT
This is an at-will, exempt position. Only a valid and properly executed employment agreement may alter status as an at-will employee. Verbal contracts are not valid. The employment relationship may be terminated at the will of either party upon notice to the other. As an at-will employee, there would not be an established property interest in continued employment with OIAA.
About Ontario International Airport Authority
Thank you for your interest in employment with the Ontario International Airport Authority (OIAA).
Our phenomenal team works daily to connect people, places and create experiences for millions of travelers who enjoy Southern California’s Ontario International Airport. The City of Ontario and San Bernardino County formed the OIAA in August 2012 by enacting a Joint Powers Agreement. The OIAA provides overall direction for the management, operations, development, and marketing of Ontario International Airport (ONT), for the benefit of the Southern California economy and the residents of the airport's four-county catchment area. ONT is one of Southern California's busiest airports in terms of passenger and air cargo traffic, and the region's only major commercial airport with significant acreage of developable real estate and significant airfield and terminal capacity for future passenger and cargo traffic growth. Perhaps most important, ONT is one of just two airports in the region that can accommodate widebody, long-haul international passenger and wide-body freighter aircraft operations.