San Francisco International Airport (SFO) is accepting applications for the position of Director of Customer Care. This role will be responsible for revolutionizing the guest experience and influencing organization-wide commitment to SFO’s vision, including assessing, analyzing and driving the overall quality of guest experience at the Airport. The Director of Customer Care will define and direct the Airport’s guest experience culture by embedding service in all levels of the organization. This position will create a service-oriented culture by defining, developing and executing the guest experience in a way that exemplifies SFO’s mission, core values, and strategic plan. Desired candidate will have a track record as an exceptional leader demonstrated by proven results through collaboration and empowerment. The individual willfully embrace SFO’s Core Values and have the following personal and professional qualities, skills and demonstrated characteristics: Creative Thinker and Problem Solver; Strategic Leader; Relationship Builder; and have Business Acumen.
Possession of a Bachelor’s degree from an accredited college or university; and
Six (6) years of managerial experience in guest relations within complex transportation, hospitality, attraction, “best-in-class” retail or similar highly customer/guest-centric environment which includes six (6) years of supervising managers or supervisors.
Substitution: Additional qualifying experience as described above may substitute for the education requirement on a year-for-year basis for up to two (2) years. (One year of work experience is equal to 30 semester or 45 quarter units).
Visit: http://thehawkinscompany.com/wp-content/uploads/2019/12/2.SFO-Dir-Cust-Care-Brochure.pdf to view this complete job announcement.
Internal Number: 0941
About City and County of San Francisco - San Francisco International Airport
SFO is a world-class, award-winning airport that serves nearly 58 million passengers annually. SFO offers nonstop flights to 51 international cities on 43 international carriers. The Bay Area's largest airport also connects nonstop with 86 U.S. cities on 12 domestic airlines.
SFO’s mission is to provide an exceptional airport in service to our communities, and its core values are safety and security, teamwork, excellence, and care. The airport is committed to redefining air travel by providing the highest level of service to our guests.
The Airport, an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer. For more information, visit www.flysfo.com and watch this video about careers at SFO.