This is technical work in receiving and transmitting a variety of calls to include normal, irregular and emergency calls for information and messages within the Airport Operations Control Center (AOCC) and in coordination with JAA personnel, airlines, tenants, TSA, FAA, and other agencies/groups at JAX. Work requires knowledge of emergency communications operating procedures, with the ability to operate various communication equipment including phones and radios. The scope of work is managed by standard operating procedures and departmental guidelines, but the employee has the latitude to take action according to the specific situation and must be able to adjust to situations not previously encountered. The employee must determine the nature of each call and follow the appropriate procedure based on training and experience. Work is performed at a console in a controlled environment.
Associate Degree from an accredited college or university and Two (2) years of experience working at a domestic commercial service FAR Part 139 Airport, domestic general aviation CFR Part 91 Airport or domestic Fixed Base Operator in a relevant Airport Operations role within the last two (2) years and Four (4) years of office or administrative experience.
The successful completion of a JAA Internship will satisfy all the above experiencerequirements.
Preferred Education & Experience
Bachelor’s Degree or higher from an accredited college or university.
Three (3) years direct customer service experience.
About Jacksonville Aviation Authority
The JAA is an independent government agency created by the Florida legislature. It operates as a landlord, managing the upkeep, improvement and expansion of its facilities, and coordinating the use of the same by private companies. JAA owns the runways, hangars, passenger terminal buildings, airport grounds and road connections to the public highway system. We provide and maintain the terminals and their equipment, and manage the overall use of the facilities.
We are passionate about our performance, embracing a commitment to quality in all that we do. We strive for excellence in everything, going beyond daily to ensure the top quality our customers have come to expect from us. We live by our motto, “One Team, One Direction.”