EWR Terminal One LLC is an US-based subsidiary of the German Airport Operator Munich Airport. EWR Terminal One LLC is responsible for the maintenance and concession management at the existing Terminal A at Newark Liberty International Airport (EWR), and will be responsible for the operations, maintenance, and concession management of the New Terminal A at EWR which is currently under development and is scheduled to open in spring of 2022. We are looking for an experienced Baggage Control Room Scheduling Operator to join our team as soon as possible. You will be part of a quickly growing team, helping not only to create an attractive passenger terminal, but also to develop the Terminal Operator company with your expertise and personality.
Role Description and Job Function
This shift-based position is the second operator in the baggage handling control room covering the operational aspects of the baggage handling system such as resource allocation and communication of baggage and flight data. The Scheduling Operator is also the shift lead in charge of overall baggage operations. Based in the same BHS control as the BHS System Operator this job deals with the operational and data part of the baggage services. The position requires to allocate flights to the existing make-up resources. The operator produces an allocation schedule 24 hours in advance and carries out changes to the schedule if required due to flight delays or other occurrences dictated by the flight schedule. The operator then communicates these changes to the concerned parties such as the airline, the ground handler and the ITOCC. This position requires constant communication with the baggage services stakeholders and is the BHS contact to the outside world. The telephone extension at the scheduling operators work place in the control room is the one-stop-shop BHS contact for all other organizations and departments.
Your Future Responsibilities
Manning the BHS Control Room on shift basis
Scheduling and allocation of make-up carousels to flights
Sets opening and closing times of flights make-up as per airline requirements
Reacts to changes from the actual flight table (e.g. delay or early departure and arrival or flights) by updating the make-up allocation
Carries out ad hoc assignments whenever requested by the handling companies, carriers or state security and safety authorities or as necessary due to the flight schedule (e.g. delays of flights)
Monitors continuously the flight situation
Receives calls from BHS stakeholders and provides information on baggage data and the whereabouts and status of bags
Liaises with the baggage handling companies and the carriers on a regular basis
Liaises with the TOC operators allocating check-in counters
Liaises with the TOC operators allocating reclaim baggage carousels
Monitors the dynamic signage in the baggage halls (BIDS)
Monitors the reception of Baggage Source Messages.
Ensures undisrupted baggage flows
Adjusts operation and allocation of resources to the maintenance plan
Communicates occurrences of operational impact to Duty Manager and stakeholders
Constant coordination with the SCADA Operator
Retrieves statistics such as bag counts and screening data from the systems and reports them to the BHS Analyst in the required format
Maintains a log of events in the BHS control room logbook (manually and electronically)
Ensures compliance with agreed standard operating procedures (SOPs)
Shall never leave the position unattended. Comfort pauses such as meal or toilet breaks will be covered by the SCADA Operator
During shift the team leader and in-charge of baggage services and operations of the BHS.
Your Education & Training
Bachelor’s Degree in an aviation-related or any of the BHS disciplines preferred
Experience in operating automated systems
Experience in leading baggage operations
Your Skills & Experience
Able to make decisions by taking into consideration EWR Terminal One’s standard operating procedures, safety regulations, and service agreements.
Able to understand complex sequences of operation and launch the process to be executed when necessary.
Excellent knowledge in standard PC application software
Good communicator that communicates clearly with all levels of staff
Self-starter with initiative
Ability to work unsupervised
Good reasons why you should become part of the airport family
Be part of the team who embraces diversity, fosters collaboration, practices mentorship, and believes in a positive, healthy work climate.
Help Munich Airport, Europe’s only 5-star Airport, to build on its reputation in the US.
EWR Terminal One LLC is an US-based subsidiary of the German Airport Operator Munich Airport. EWR Terminal One LLC is responsible for the maintenance and concession management at the existing Terminal A at Newark Liberty International Airport (EWR), and will be responsible for the operations, maintenance and concession management of the new Terminal at EWR which is currently under development and is scheduled to open in spring of 2022.